How To Collect System Information For Meter Support

In some cases - Meter Support may request your system information in regards to your network connection to better help troubleshoot.

For MacOS

Please take a screenshot of the network details from your Macbook (hold the OPTN button + click the Wi-Fi symbol on Mac). Please see the screenshot below for an example:

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For Windows

  1. Type cmd into the search on your taskbar and hit enter.
  2. In your command line type ipconfig /all and hit enter.

Here you will see a section labeled Wireless LAN Adapter Wi-FI. Please see the screenshot below for an example:

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If you are unsure of what section to take an image of:

  1. Please highlight the whole output by left-clicking and dragging over the text.
  2. Click on the Command Prompt logo on the top-left of the window and go to Edit > Copy.
  3. Then paste the whole output in your response to us.

Please see the screenshot below for an example:

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Please also take a photo or send the text output of the command -

netsh wlan show interface

Example below

Collect system info full

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