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Who can access this feature?

  • Partner
  • Company/Network Admins with write and read access
  • Meter Support
For a glance at monitoring and health checks of your Meter Security Appliance(s), a great place to check is the Insights tab for the Security Appliance. To get to this page open the Meter Dashboard and navigate to Hardware > Security Appliances > Insights.
Security Appliance Insights page overview
On the top of the page, note that you may have more than one Security Appliance listed. You may have a cold spare or an additional appliance for high availability (coming soon). Ensure that the Security Appliance you would like to look at is selected.
  • Metadata - The model and MAC address of the Meter Security Appliance are listed here. In addition, there is information about the connected ISPs. Such as IP address, MAC address of upstream ISP equipment, and an indication of which ISP is currently active if using first-active failover.
  • ISP availability - These charts display the percentage of uptime for the ISP(s) given your selected time filter (top-right of the screen). For example, Backup ISP was available 99.25% of the time in the past 24 hours in the screenshot above.
  • Usage and error/drop charts - The Y-axis of each of the charts is PPS (packets per second). Each chart can be filtered by clicking on a port number below the chart to view stats on a specific port. To see what each port # represents, view the Ports page for the Security Appliance.
  • Actions and Edit Menus - The actions menu is located on the top-right corner of the Insights page (…).
Security Appliance Actions menu
With the edit menu, you can change the display label of the Security Appliance in the Dashboard and add an optional description. In the Actions menu, you can Flash the LEDs on the Security Appliance to easily locate it in the network closet. You can also remotely reboot the Security Appliance from here if needed. Keep in mind that the Security Appliance needs to report as ‘Online’ for the reboot function.

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Are Drops or Errors Always a Bad Thing?

No - in some cases, packets should be dropped by the Security Appliance. A small amount of errors is also typical and may not indicate any problem. However, large amounts or spikes in rates/errors should be investigated. If you see this type of pattern, please reach out to Meter Support. Please also reach out to Meter Support if you have any questions regarding the represented data or if you have any other questions! If you have any questions about the Security Appliance or need further assistance, feel free to contact Meter Support at support@meter.com or submit a ticket on the Meter Dashboard.
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