Overview
The high availability failover alert triggers when traffic fails over from the primary firewall to the secondary firewall in a HA pair. This indicates the primary firewall may be experiencing issues.Prerequisites
- Dashboard access with Admin or Network Admin permissions
- Alert receivers configured
- High availability configured
Configuring the alert
Configuration fields
| Field | Required | Description |
|---|---|---|
| Enabled | Yes | Toggle to activate or deactivate the alert (default: on) |
| Label | No | Custom name for this alert instance |
| Description | No | Additional notes about this alert |
| Alert type | Yes | Select “High Availability Failover” |
| Receiver | Yes | Select from configured receivers |
| Company wide | Yes | Apply to all networks or select specific networks |
| Excluded networks | No | Networks to exclude when Company wide is enabled |
Webhook event
This alert corresponds to theALERT_HA_FAILOVER webhook event. See High availability failover webhook payload for integration details.
What to do when you receive this alert
- Log into the Dashboard and navigate to Hardware > Firewalls
- Check the status of both HA firewalls
- Review the primary firewall for any issues
- Contact Meter Support if the primary firewall does not recover
Need help?
If you run into any issues or have questions, please reach out to our Support Engineering team by opening a ticket via the Dashboard: https://dashboard.meter.com/supportLast updated by Meter Support Engineering on 01/23/2026