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Overview

This guide covers how to create VPN configurations for users and how to remove existing VPN clients from your network.

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Who can modify this feature?

  • Partner
  • Company/Network Admins with write access
  • Meter Support

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Prerequisites

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What is a VPN?

A Virtual Private Network (VPN) adds security and privacy when connecting to web-based services and sites. A VPN hides the user’s actual public IP address and “tunnels” traffic between the user’s device and the remote server. Meter uses a secure VPN to create an encrypted connection between your device and your network.
Adding a user to the Client VPN automatically creates a Dashboard user with the “Client VPN” role if there is not already a user associated with their email address. See Managing Dashboard users.

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How to create a VPN configuration

  1. Log in to the Dashboard at dashboard.meter.com
  2. Navigate to Secure Tunnels > Client VPN
Client VPN interface showing VPN server configuration
  1. Click Add VPN Client on the right-hand side
  2. Enter the following:
    • Email address of the user you’re creating the VPN configuration for
    • Name for identifying this VPN profile in the Dashboard
  3. Download the .conf file (the filename includes the user’s name for reference)
  4. Click Done
Important: The downloaded .conf file contains the user’s private key. Meter does not store the private key. After clicking “Done,” you will not be able to access the file containing the private key again. If lost, the user must be deleted and re-added. Do not re-use private keys for any reason. Each user should have a unique key.
  1. Securely share the .conf file with the user along with this guide: Setting up your client device
Your VPN configuration is now complete.

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How to remove VPN clients

  1. Log in to the Dashboard at dashboard.meter.com
  2. Navigate to Secure Tunnels > Client VPN
Client VPN interface showing VPN clients list
  1. Click on the arrow to expand the list of VPN clients
Client VPN clients list expanded view
  1. Click on the user you want to remove (their details appear in the drawer on the right)
  2. Click the three horizontal dots in the top-right corner
  3. Click Delete
VPN client deletion interface
The VPN client is now removed.

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Need help?

If you run into any issues or have questions, please reach out to our Support Engineering team by opening a ticket via the Dashboard: https://dashboard.meter.com/support Last updated by Meter Support Engineering on 01/23/2026