Overview
The WAN up alert typically follows a WAN down alert after ISP restoration. WAN up indicates that at least one ISP circuit is up and running, and the Meter Firewall is no longer on management LTE.Prerequisites
- Dashboard access with Admin or Network Admin permissions
- Alert receivers configured
Configuring the alert
Configuration fields
| Field | Required | Description |
|---|---|---|
| Enabled | Yes | Toggle to activate or deactivate the alert (default: on) |
| Label | No | Custom name for this alert instance |
| Description | No | Additional notes about this alert |
| Alert type | Yes | Select “WAN Up” |
| Receiver | Yes | Select from configured receivers |
| Company wide | Yes | Apply to all networks or select specific networks |
| Excluded networks | No | Networks to exclude when Company wide is enabled |
Webhook event
This alert corresponds to theALERT_WAN_UP webhook event. See WAN up webhook payload for integration details.
What to do when you receive this alert
If the location only has a single ISP connection, no action is needed. If there are multiple connections:- Log into the Dashboard
- Navigate to the Network Insights page
- Ensure all connections report 100% quality
Need help?
If you run into any issues or have questions, please reach out to our Support Engineering team by opening a ticket via the Dashboard: https://dashboard.meter.com/supportLast updated by Meter Support Engineering on 01/23/2026