Overview
WAN degradation indicates ISP quality has fallen below the configured threshold for more than five minutes. Quality is a measurement of returned successful pings from well-known hosts.Prerequisites
- Dashboard access with Admin or Network Admin permissions
- Alert receivers configured
Configuring the alert
Configuration fields
| Field | Required | Description |
|---|---|---|
| Enabled | Yes | Toggle to activate or deactivate the alert (default: on) |
| Label | No | Custom name for this alert instance |
| Description | No | Additional notes about this alert |
| Alert type | Yes | Select “ISP Degradation” |
| Minimum ping success | Yes | Percentage of pings that must succeed for ISP to be healthy. Value between 0 and 1 (default: 0.8 = 80%) |
| Receiver | Yes | Select from configured receivers |
| Company wide | Yes | Apply to all networks or select specific networks |
| Excluded networks | No | Networks to exclude when Company wide is enabled |
Webhook event
This alert corresponds to theALERT_ISP_DEGRADATION webhook event. See ISP degradation webhook payload for integration details.
What to do when you receive this alert
The ISP may be experiencing a partial outage, or WAN settings may need to be adjusted. Meter Support will proactively reach out shortly after this alert fires. If you haven’t received an email from Support, open a ticket via the Dashboard.Need help?
If you run into any issues or have questions, please reach out to our Support Engineering team by opening a ticket via the Dashboard: https://dashboard.meter.com/supportLast updated by Meter Support Engineering on 01/23/2026