Overview
The STP error alert triggers when a Spanning Tree Protocol issue is detected, such as a topology change or BPDU guard violation. STP errors can indicate network loops or misconfigurations.Prerequisites
- Dashboard access with Admin or Network Admin permissions
- Alert receivers configured
Configuring the alert
Configuration fields
| Field | Required | Description |
|---|---|---|
| Enabled | Yes | Toggle to activate or deactivate the alert (default: on) |
| Label | No | Custom name for this alert instance |
| Description | No | Additional notes about this alert |
| Alert type | Yes | Select “Stp Error” |
| Receiver | Yes | Select from configured receivers |
| Company wide | Yes | Apply to all networks or select specific networks |
| Excluded networks | No | Networks to exclude when Company wide is enabled |
Webhook event
This alert corresponds to theALERT_STP_ERROR webhook event. See STP error webhook payload for integration details.
What to do when you receive this alert
- Log into the Dashboard and navigate to Hardware > Switches
- Review the switch and port identified in the alert
- Check for network loops caused by devices like unmanaged switches or hubs
- Verify cabling to ensure no accidental loop connections
- Contact Meter Support if you need assistance resolving the issue
Related resources
Need help?
If you run into any issues or have questions, please reach out to our Support Engineering team by opening a ticket via the Dashboard: https://dashboard.meter.com/supportLast updated by Meter Support Engineering on 01/23/2026