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Who can modify this feature?

  • Partner
  • Company/Network Admins with write access
  • Meter Support

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What does this alert mean?

The AP Link Speed alert is triggered when any Access Point (AP) on the network negotiates a link speed of less than 1 Gbps (e.g., 100 Mbps or 10 Mbps). This can negatively impact network performance and user experience, particularly in high-traffic environments. A degraded link speed is typically caused by:
  • Faulty or damaged Ethernet cables
  • Poor quality or incompatible switch ports
  • Environmental interference near cables or ports

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What do I do if I receive this alert?

Meter Support will be proactively reaching out to you shortly. If you have not seen an email come in from Support yet, please open a ticket by logging into dashboard.meter.com and clicking on the support button found on the bottom left of the page. or email support@meter.com 3bcf261d 4155 49c0 80b3 0c86e43be7f1 Pn

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How to investigate and resolve

  1. Check link speed on the Dashboard
Navigate to Hardware > Access Points Select the impacted AP (identified in the alert) Under the Active connection section, verify the negotiated link speed. If it shows 100 Mbps or less, it confirms the alert condition. 2. Inspect the cabling and the Switch Port
  • Ensure the cabling is properly secured on the AP and Switch end. Reseat both ends
  • Cable Test
    • Conduct a cable test on the switch port where the AP is patched in.
    Cable test interface
  1. If the cable test fails or the AP continues to report 100 Mbps or less link speed, please reach out to Meter Support
Meter Dashboard support ticket interface
If you have any questions about the Alerting or need further assistance, feel free to contact Meter Support at support@meter.com or submit a ticket at meter.com/support.
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