Prerequisites

Dashboard access with Company Admin or Network Admin permissions

Inbox Access

Inbox can be accessed by going from Dashboard > Inbox in the top left corner. Users can see the number of unread messages in their inbox from anywhere in the dashboard. Feel free to also navigate to inbox using Cmd + K and searching for Inbox

Message List

The inbox opens to a message list on the left, at this time we only support one message type in the inbox, which is support cases messages from the list on the left users can view all the active and historical support cases for their account. You can see core properties such as the network for the case, the status, the origin, etc.

Filtering Inbox

Inbox can be filtered along the following dimensions

• Network Label
• Subject
• Status
• Origin

Managing Inbox

Inbox users can manage their inbox through common methods such as marking messages read / unread and archived / unarchived. Users can view their archived messages by expanding the menu on the inbox list and switching to the archived view.

Responding to cases

You can use inbox to respond to support cases through comments and by attaching any relevant attachments.

Data Ingestion

Inbox will ingest emails, old slack messages, and any comments left via Dashboard or our support tooling and display the cases and process them into our inbox product.

Need help?

If you run into any issues or have questions, please reach out to our Support Engineering team by opening a ticket via the Dashboard: https://dashboard.meter.com/support