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Who can Modify this Feature?

  • Partners
  • Company Admins
  • Meter Support

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Meter Alerts

Meter Dashboard allows users to configure and opt-in to receive email alerts for their network(s).

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How to Set Up Alerts?

  1. Log into the Dashboard https://dashboard.meter.com/
  2. Navigate to Settings > Integrations > Receivers > Add Receiver
    • The receiver will be an individual or a team to receive the alerts
    • You can group receivers either geographically for each of your locations if you have multiple locations. Or by a team
Add receiver configuration
  1. For the receiver, you can set it up for individuals or groups to receive notifications.
    • Label: assign a unique, recognizable label
    • Email addresses: add email addresses for all individuals you would like to receive the alerts; one email address per line
Receiver configuration interface
  1. Once the receiver(s) are set up, you can add an alert for various triggers such as WAN degradation, WAN Status Change, WAN Down, or WAN Up
  2. Click on Notifications > Add Alert. Clean Shot2025 10 09at09 23 41@2x Pn
    • Enabled - it will be toggled on by default. Once the alert is created, it can be deactivated by toggling off.
    • Alert Type - select the alert type to configure
    • Trigger - select the type of trigger for the alert. The trigger will vary from an alert to an alert
    • Receiver - select the receiver you configured previously
    • Company wide - toggle on if you want to configure the alert for all of the networks within the Company
Alert configuration interface
Note - alerts marked with β (Beta) are currently in the testing phase and may be subject to changes or improvements
Example of an email alert for ISP Degradation
Alert configuration
Below are some additional articles that cover commonly used alerts. We are continuously adding new alerts and expanding our documentation, and more alert-related articles will be available over time.

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Meter Support Monitoring

In addition to customer-configured alerts, Meter Support proactively monitors critical network events. Our team is automatically alerted and takes action when the following conditions are detected:
  • Meter device offline
  • ISP outage
  • WAN connectivity down
This proactive monitoring helps ensure issues are identified and addressed as quickly as possible, often before they impact users. If you have any questions about the Alerts or need further assistance, feel free to contact Meter Support at [email protected] or submit a ticket at meter.com/support.